星期三, 三月 22, 2006

出租司机给我上的MBA课

出租司机给我上的MBA课

  我要从徐家汇赶去机场,于是匆匆结束了一个会议,在美罗大厦前搜索出租车。一辆大众发现了我,非常专业的、径直的停在我的面前。这一停,于是有了后面的这个让我深感震撼的故事,象上了一堂生动的MBA案例课。为了忠实于这名出租车司机的原意,我凭记忆尽量重复他原来的话。

  “去哪里……好的,机场。我在徐家汇就喜欢做美罗大厦的生意。这里我只做两个地方。美罗大厦,均瑶大厦。你知道吗?接到你之前,我在美罗大厦门口兜了两圈,终于被我看到你了!从写字楼里出来的,肯定去的不近~~~”

  “哦?你很有方法嘛!”我附和了一下。

  “做出租车司机,也要用科学的方法。”他说。我一愣,顿时很有些兴趣“什么科学的方法?”

  “要懂得统计。我做过精确的计算。我说给你听啊。我每天开17个小时的车,每小时成本34.5元……”

  “怎么算出来的?”我追问。

  “你算啊,我每天要交380元,油费大概210元左右。一天17小时,平均每小时固定成本22元,交给公司,平均每小时12.5元油费。这是不是就是34.5元?”,我有些惊讶。我打了10年的车,第一次听到有出租车司机这么计算成本。以前的司机都和我说,每公里成本0.3元,另外每天交多少钱之类的。

  “成本是不能按公里算的,只能按时间算。你看,计价器有一个“检查”功能。你可以看到一天的详细记录。我做过数据分析,每次载客之间的空驶时间平均为7分钟。如果上来一个起步价,10元,大概要开10分钟。也就是每一个10元的客人要花17分钟的成本,就是9.8元。不赚钱啊!如果说做浦东、杭州、青浦的客人是吃饭,做10元的客人连吃菜都算不上,只能算是撒了些味精。”

  强!这位师傅听上去真不象出租车司机,到象是一位成本核算师。“那你怎么办呢?”我更感兴趣了,继续问。看来去机场的路上还能学到新东西。

  “千万不能被客户拉了满街跑。而是通过选择停车的地点,时间,和客户,主动地决定你要去的地方。”我非常惊讶,这听上去很有意思。“有人说做出租车司机是靠运气吃饭的职业。我以为不是。你要站在客户的位置上,从客户的角度去思考。”这句话听上去很专业,有点象很多商业管理培训老师说的“put yourself into others' shoes.”

  “给你举个例子,医院门口,一个拿着药的,一个拿着脸盆的,你带哪一个。”我想了想,说不知道。

  “你要带那个拿脸盆的。一般人病小痛的到医院看一看,拿点药,不一定会去很远的医院。拿着脸盆打车的,那是出院的。住院哪有不死人的?今天二楼的谁死了,明天三楼又死了一个。从医院出来的人通常会有一种重获新生的感觉,重新认识生命的意义,健康才最重要。那天这个说:走,去青浦。眼睛都不眨一下。你说他会打车到人民广场,再去做青浦线吗?绝对不会!”

  我不由得开始佩服。

  “再给你举个例子。那天人民广场,三个人在前面招手。一个年轻女子,拿着小包,刚买完东西。还有一对青年男女,一看就是逛街的。第三个是个里面穿绒衬衫的,外面羽绒服的男子,拿着笔记本包。我看一个人只要3秒钟。我毫不犹豫地停在这个男子面前。这个男的上车后说:延安高架、南北高架~~~还没说后面就忍不住问,为什么你毫不犹豫地开到我面前?前面还有两个人,他们要是想上车,我也不好意思和他们抢。我回答说,中午的时候,还有十几分钟就1点了。那个女孩子是中午溜出来买东西的,估计公司很近;那对男女是游客,没拿什么东西,不会去很远;你是出去办事的,拿着笔记本包,一看就是公务。而且这个时候出去,估计应该不会近。那个男的就说,你说对了,去宝山。”

  “那些在超市门口,地铁口打车,穿着睡衣的人可能去很远吗?可能去机场吗?机场也不会让她进啊。”

  有道理!我越听越有意思。

  “很多司机都抱怨,生意不好做啊,油价又涨了啊,都从别人身上找原因。我说,你永远从别人身上找原因,你永远不能提高。从自己身上找找看,问题出在哪里。”这话听起来好熟,好像是“如果你不能改变世界,就改变你自己”,或者Steven Corvey的“影响圈和关注圈”的翻版。“有一次,在南丹路一个人拦车,去田林。后来又有一次,一个人在南丹路拦车,还是去田林。我就问了,怎么你们从南丹路出来的人,很多都是去田林呢?人家说,在南丹路有一个公共汽车总站,我们都是坐公共汽车从浦东到这里,然后搭车去田林的。我恍然大悟。比如你看我们开过的这条路,没有写字楼,没有酒店,什么都没有,只有公共汽车站,站在这里拦车的多半都是刚下公共汽车的,再选择一条最短路经打车。在这里拦车的客户通常不会高于15元。”

  “所以我说,态度决定一切!”我听十几个总裁讲过这句话,第一次听出租车司机这么说。

  “要用科学的方法,统计学来做生意。天天等在地铁站口排队,怎么能赚到钱?每个月就赚500块钱怎么养活老婆孩子?这就是在谋杀啊!慢性谋杀你的全家。要用知识武装自己。学习知识可以把一个人变成聪明的人,一个聪明的人学习知识可以变成很聪明的人。一个很聪明的人学习知识,可以变成天才。”

  “有一次一个人打车去火车站,问怎么走。他说这么这么走。我说慢,上高架,再这么这么走。他说,这就绕远了。我说,没关系,你经常走你有经验,你那么走50块,你按我的走法,等里程表50块了,我就翻表。你只给50快就好了,多的算我的。按你说的那么走要50分钟,我带你这么走只要25分钟。最后,按我的路走,多走了4公里,快了25分钟,我只收了50块。乘客很高兴,省了10元钱左右。这4公里对我来说就是1块多钱的油钱。我相当于用1元多钱买了25分钟。我刚才说了,我一小时的成本34.5块,我多合算啊!”

  “在大众公司,一般一个司机3、4千,拿回家。做的好的大概5千左右。顶级的司机大概每月能有7000。全大众2万个司机,大概只有2-3个司机,万里挑一,每月能拿到8000以上。我就是这2-3个人中间的一个。而且很稳定,基本不会大的波动。”

  太强了!到此为止,我越来越佩服这个出租车司机。

  “我常常说我是一个快乐的车夫。有人说,你是因为赚的钱多,所以当然快乐。我对他们说,你们正好错了。是因为我有快乐、积极的心态,所以赚的钱多。”

  说的多好啊!

  “要懂得体味工作带给你的美。堵在人民广场的时候,很多司机抱怨,又堵车了!真是倒霉。千万不要这样,用心体会一下这个城市的美,外面有很多漂亮的女孩子经过,非常现代的高楼大厦,虽然买不起,但是却可以用欣赏的眼光去享受。开车去机场,看着两边的绿色,冬天是白色的,多美啊。再看看里程表,100多了,就更美了!每一样工作都有她美丽的地方,我们要懂得从工作中体会这种美丽。”

  “我10年前是强生公司的总教练。8年前在公司作过三个不同部门的部门经理。后来我不干了,一个月就3、5千块,没意思。就主动来做司机。我愿意做一个快乐的车夫。哈哈哈哈。”

  到了机场,我给他留了一张名片,说:“你有没有兴趣这个星期五,到我办公室,给微软的员工讲一讲你怎么开出租车的?你就当打着表,60公里一小时,你讲多久,我就付你多少钱。给我电话。”

  我迫不及待的在飞机上记录下他这堂生动的MBA课。 

谢谢 [回复]

嘿,那个"我"是你本人吗?我一早回来看了这篇的!
我很惊讶这句话:"我常常说我是一个快乐的车夫.有人说,你是因为赚的钱多,所以当然快乐.我对他们说,你们正好错了,是因为我有快乐.积极的心态,所以赚的钱多."
嘿,态度真的决定一切!
我想大多数人都在埋怨自己的岗位.好像到了哪里工作都不如意.殊不知,问题出在自己的心态上!
最近有跳槽的心态,呵呵.原因?不外乎习惯的几样,要找,总会有的.看完这篇东东,我觉得,
工作开不开心,生活开不开心的问题出在哪里了.
以前也懂这个道理,但今天让一个司机来讲,我想,效果会更能打动了我.
谢谢博的主人,我想,你这个车程绝对是赚了!你还留下了名片,写下了博,因此你也成了这个故事的传播者,你开给他的讲坛费,也是绝对的值!
谢谢你~~~~

Comment by 12月 (03/22/2006 17:24)

[回复]

上海一个年罚款800万的交警

我突然发现自己要下班了,于是匆匆结束了一个会议,开了我的领驭从美罗城地库出来。一个瘦小的警察发现了我,非常专业的、不露声色的走在我的面前。这一走,于是有了后面的这个让我深感震撼的故事,象上了一堂生动的MBA案例课。为了忠实于这名交警的原意,我凭记忆尽量重复他原来的话。 当然这些话是我被抓住后我和他的对话。
  
“同志,你想干什么”
“对不起,请出示您的驾照,我肯定你违章了”
不可能啊,我刚出地库还没上马路?
我说你违章了你就违章了!地库出来限速5公里,你的车10公里超速100%了,按规定要扣证………………
乖乖交完罚款(500RMB)后我饶有兴致的问:
对了,我有一个疑问,为什么你会认为我有钱呢?

我在徐家汇就喜欢做这附近的生意。这里我只做两个地方。美罗城,美罗大厦。你知道吗?看到你之前,我在美罗城门口兜了两圈,终于被我看到你了!从写字楼里出来的,肯定有钱。”
  
  “哦?你很有方法嘛!”我附和了一下。
  
  “做交警,也要用科学的方法。”他说。我一愣,顿时很有些兴趣“什么科学的方法?”
  
  “要懂得统计。我做过精确的计算。我说给你听啊。我这个月罚30天款,每天成本570元……”
  
  “怎么算出来的?”我追问。
  
  “你算啊,为了有一个舒服的住宿环境保持良好的体力和敏捷的身手,我租高级公寓每个月要交3000元房租,为了使自己上档次区别于一般的交警,每个月买内衣和别的皮鞋要3000左右,加上每月吃饭1500元左右。偶尔调节下压力去包个二奶打打炮每个月要支出不少,还要请领导啊什么的隔三差五去天上人间放松放松,少说6000块总归要的。为了让自己随时应付突如其来的变故需要一个敏捷的身手,每天去美罗城的舒适堡锻炼一个半小时,请私人教练一个小时120块,一个月下来健身要3600快,一个月罚30天款,平均每天固定成本是不是就是570元?”,我有些惊讶。我曾经做了了10年的警察,第一次听到有交警这么计算成本。以前警局的兄弟都和我说,小违章200块,大违章2000块.
  
  “成本是不能按次数算的,只能按时间算。你看,我每天都记帐。我可以看到一个月的详细记录。我做过数据分析,每次罚款之间的空闲时间平均为1小时。如果找了一个行人闯红灯的,最多50元,但如果对方和你搞大概要做一小时甚至更多或者一天都做不到。也就是每一个50元的客人要花8小时的成本,就是每小时赚6.25元。不赚钱啊!如果说罚驾驶员小违章的活是吃饭,做50元的活连吃菜都算不上,只能算是撒了些味精颗粒。”
  
  强!这个交警听上去真不象交警,到象是一位成本核算师。“那你怎么办呢?”我更感兴趣了,继续问。看来从老警察手里还能学到新东西。
  
  “千万不能傻站在一个地方等活。而是通过选择下手的地点,时间,和目标,主动地决定你要做的项目。”我非常惊讶,这听上去很有意思。“有人说做交警是靠运气吃饭的职业。我以为不是。你要站在下手目标的位置上,从他们的角度去思考。”这句话听上去很专业,有点象很多商业管理培训老师说的“put yourself into others' shoes.”
  
  “给你举个例子,一个女人开BMW3系和一个男人开奥迪A6在天钥桥路停留,你选拿一个下手。”我想了想,说找女的下手,这样容易。
 
“错,这样你永远也不能成为一名高级的警察,应该找那个男的,假如你找那个女人她是个二奶不会有什么钱,而且基本上都是泼妇会和你闹,搞了不好还告你非礼~得不偿失啊。说回来如果那是个绝色美女你也不要想象可以和她有点什么,人家开的啥?BMW养不起的,少招惹。而男的就不一样了,基本上是经商的,时间肯定比金钱更宝贵,有钱的主不会在乎这么几百大洋的,弄不好这主正准备打个时间差和小蜜去幽会呢,当然就乖乖交钱了。  
我不由得开始佩服。
“再给你举个例子。那天我路过徐汇苑,看见有三部车开出来一部迈巴赫62,一部兰博坚尼蝙蝠,一部丰田霸道我直接扣了丰田的车,因为前两部没有多大的油水的,第一部一看就是有权势的人,700多万的车啊,怎么着一颗鼻屎就能压死我们这样的十来个,找他麻烦不要命了。第二部应该是那个富翁的小K四百多万的车子啊,人家又老爹罩着不爽扁我一顿都没地方去申冤~。只有最后一部,一看就是个什么都不懂的暴发户,没权的,学人家卖富,没品味,绝对一吓就乖乖的把钱交出来了……”
  有道理!我越听越有意思。
“很多同行都抱怨,罚款不好罚啊,最近又有刁民投诉了,都从别人身上找原因。我说,你永远从别人身上找原因,你永远不能提高。从自己身上找找看,问题出在哪里。”这话听起来好熟,好像是“如果你不能改变世界,就改变你自己”,或者Steven Corvey的“影响圈和关注圈”的翻版。“有一次,一个兄弟叫我去港汇外面罚款。后来又有一次,另一个兄弟叫我还是去港汇。我就问了,怎么你们找的目标怎么都去港汇找?人家说,在港汇的都有钱当然去港汇了,我们都是在这里等着。我恍然大悟。比如龙华那一块,没有写字楼,没有酒店,什么都没有,只有龙华烈士陵园,那么你去罚谁的?自找晦气啊!在这里找的目标的多半都是刚下班的白领,有点小钱又都没有什么后台,在这里最容易得手了
  “所以我说,态度决定一切!”我听十几个总裁讲过这句话,第一次听交警这么说。
  “要用科学的方法,统计学来做罚款。天天等在公园里,公交站,怎么能罚到钱?每个月就赚5000块(罚款提成)钱怎么养得起情人,怎能带领导去天上人间快活?这就是在谋杀啊!慢性谋杀你的青春。要用知识武装自己。学习知识可以把一个人变成聪明的人,一个聪明的人学习知识可以变成很聪明的人。一个很聪明的人学习知识,可以变成天才。”国外有一位著名学者说过:”天才和庸才只是天才想的比庸才多一步而已。”
有一次和一个兄弟在徐家汇车站发现了一个目标, 我的兄弟很努力的像罚他,但是被臭骂了回来我假装睡觉,心里很后悔和他一起出勤,你想一想,这里离ZF大院那么近,开黑色别克世纪,最重要的牌照上头几位“沪A-000XX”的,基本上就算是个司机也狗仗人势了,这不是厕所打灯笼——找死(屎)吗?还不如去几个办公楼下面,是最容易下手的了。不管我们从事什么行业都要用脑子去思考,毛主席说过:“用知识来武装自己,是最合适不过的了,要干一行,爱一行。”
  
“三百六十行,行行出状元, 在徐汇 ,一般一个交警罚款10、20万上缴,发几千块奖金。做的好的大概罚50万左右,1、2万奖金。顶级的交警大概每月能罚800万,30万奖金,全上海几万个交警,大概只有2-3个交警,万里挑一,每月能罚到800万以上。我就是这2-3个人中间的一个。而且很稳定,基本不会大的波动。”
  太强了!到此为止,我越来越佩服这个交警了。
  “我常常说我是一个快乐的三只手。有人说,你是因为赚的钱多,所以当然快乐。我对他们说,你们正好错了。是因为我有快乐、积极的心态,所以赚的钱多。”
  说的多好啊!
  “要懂得体味工作带给你的美。大冬天的在徐家汇,很多同行的兄弟抱怨,这他妈破天!真是倒霉。千万不要这样,用心体会一下这个城市的美,身边有很多美女经过,非常现代的高楼大厦,虽然买不起,但是却可以用欣赏的眼光去享受。到徐家汇公园打野炮,看着草地的绿色,冬天是白色的,多美啊。再看看罚款包,20000 多了,就更美了!每一样工作都有她美丽的地方,我们要懂得从工作中体会这种美丽。”
  
  “我10年前是ZF高官。5年前在作三个不同的ZF部门做过主管领导。后来我不干了,一个月就3、5万块,没意思。就主动来做交警。我愿意做一个快乐的交警。哈哈哈哈。”
  
  临走 ,我给他留了一张名片,说:“你有没有兴趣这个星期五,到我办公室,给微软的员工讲一讲你怎么做交警的?你就当在徐家汇,罚一小时款,你讲多久,我就付你多少钱。给我电话。当然我全力保证你的人身安全,你放心我和盖茨是兄弟。”
  回家后我迫不及待的在家的卫生间里记录下他这堂生动的MBA课。

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月薪80000的小姐给我上了震撼一课 [回复]

月薪80000的小姐给我上了震撼一课

这个小姐做CSI恐怕也行。
这个站街小姐太强劲了,要做生意额朋友好好看看。。。

我突然觉得想找个女人,于是匆匆结束了一个会议,在国贸现代城前搜索站街女。一个温州mm发现了我,非常专业的、径直的走在我的面前。这一走,于是有了后面的这个让我深感震撼的故事,象上了一堂生动的MBA案例课。为了忠实于这名小姐的原意,我凭记忆尽量重复她原来的话。

“先生想做什么?……好的,全套冰火毒龙红绳。我在朝阳就喜欢做现代城的生意。这里我只做两个地方。现代城,京广中心。你知道吗?看到你之前,我在现代城门口兜了两圈,终于被我看到你了!从写字楼里出来的,肯定做全套~~~”

“哦?你很有方法嘛!”我附和了一下。

“做小姐,也要用科学的方法。”她说。我一愣,顿时很有些兴趣“什么科学的方法?”

“要懂得统计。我做过精确的计算。我说给你听啊。我个月做22天的生意,每天成本272.7元……”

“怎么算出来的?”我追问。

“你算啊,为了客人有好的环境,我租高级公寓每个月要交3000元房租,为了使自己上档次区别于一般的小姐,每个月买衣服和化妆品要1500左右,加上每月吃饭1500元左右。一个月做22天生意,平均每天固定成本是不是就是272.7元?”,我有些惊讶。我找了10年的小姐,第一次听到有小姐这么计算成本。以前的小姐都和我说,每炮300元,另外包夜800之类的。

“成本是不能按次数算的,只能按时间算。你看,我每天都记帐。我可以看到一个月的详细记录。我做过数据分析,每次接客之间的空闲时间平均为7小时。如果找了一个做推油的,100元,大概要做一小时。也就是每一个100元的客人要花8小时的成本,就是每小时赚12.5元。不赚钱啊!如果说做冰火,漫*乐才最重要。那天这个说:操,去宾馆开房,给你2000包夜,你穿护士服,让我出了对那些狗日的护士的一口恶气。伸手给了我2000,眼睛都不眨一下。你说他会做个按摩,然后做推油吗?绝对不会!”

我不由得开始佩服。

“再给你举个例子。那天在潘家园,三个人对我招手。一个年轻男人,从商场出来,手里拿着礼品盒。还有一对老男人西装革履,红光满面的,一看就是刚喝完酒的。第三个是个里面穿绒衬衫的,外面羽绒服的男子,背着笔记本包拖着拉杆箱。我看一个人只要3秒钟。我毫不犹豫地停在这个男子面前。这个男的跟我开房后说:沙漠风暴,水晶之恋~~~还没说后面就忍不住问,为什么你毫不犹豫地跟我走了?前面还有两个人,你要是跟他们走,我也不好意思和他们抢。我回答说,那个小p孩拿着礼品盒,是晚上要去跟女朋友约会的,肯定不会包夜;那两老男人刚喝完酒,做完就睡,也不会包夜,而且喝完就一次就做特长时间;你是来出差的,拿着笔记本包和拉杆箱,一看就是能报销。而且一个人住宾馆,估计是包夜。那个男的就说,你说对了,包夜。”

“那些在发廊门口,穿着裤衩背心的人可能是有钱的主吗?可能去宾馆开房包夜吗?高级点的宾馆也不会让他进啊。”

有道理!我越听越有意思。

“很多小姐都抱怨,生意不好做啊,最近又严打了啊,都从别人身上找原因。我说,你永远从别人身上找原因,你永远不能提高。从自己身上找找看,问题出在哪里。”这话听起来好熟,好像是“如果你不能改变世界,就改变你自己”,或者Steven Corvey的“影响圈和关注圈”的翻版。“有一次,在动物园一个人叫我,做推油。后来又有一次,一个人在动物园叫我,还是做推油。我就问了,怎么你们在动物园这找小姐的人,很多都是做推油呢?人家说,在动物园有一个公交车枢纽,我们都是在这里等车没事干,顺便做个推油的。我恍然大悟。比如你动物园那一块,没有写字楼,没有酒店,什么都没有,只有公共汽车站,在这里找小姐的多半都是刚下公共汽车的,再换另一趟车回家的。在这里找小姐的客人通常都是速战速决推个油。”

“所以我说,态度决定一切!”我听十几个总裁讲过这句话,第一次听小姐这么说。

“要用科学的方法,统计学来做生意。天天等在三里屯排队,怎么能赚到钱?每个月就赚5000块钱怎么买得起化妆品好衣服打扮自己?这就是在谋杀啊!慢性谋杀你的青春。要用知识武装自己。学习知识可以把一个人变成聪明的人,一个聪明的人学习知识可以变成很聪明的人。一个很聪明的人学习知识,可以变成天才。”

“有一次一个人去我家,问做什么。他说做按摩加胸推。我说不爽,直接**吧。他说,这多贵啊。我说,没关系,你经常出来玩你有经验,你做胸推200块,你按我说的,你只给200快就好了,多的算我的。最后,按我的做了,多做了一些服务,**可比胸推快多了,按摩加胸推一耽误就是半天没法做别人的生意,**10分钟搞定。我只收了200块。客人很高兴,省了100元钱左右。这对我来说就是闭上眼睛躺一会。我相当于躺一会患了半天的时候。我刚才说了,我一天的成本272.7块,我多合算啊!”

“在北京,不算高级夜总会里做的,一般一个小姐7、8千,拿回家。做的好的大概2万左右。顶级的小姐大概每月能有5万。全北京10万个小姐,大概只有2-3个小姐,万里挑一,每月能拿到8万以上。我就是这2-3个人中间的一个。而且很稳定,基本不会大的波动。”

太强了!到此为止,我越来越佩服这个小姐。

“我常常说我是一个快乐的鸡。有人说,你是因为赚的钱多,所以当然快乐。我对他们说,你们正好错了。是因为我有快乐、积极的心态,所以赚的钱多。”

说的多好啊!

“要懂得体味工作带给你的美。大冬天的在三里屯站街,很多小姐抱怨,这他妈破天!真是倒霉。千万不要这样,用心体会一下这个城市的美,身边有很多同性恋帅哥经过,非常现代的高楼大厦,虽然买不起,但是却可以用欣赏的眼光去享受。开公园打野炮,看着草地的绿色,冬天是白色的,多美啊。再看看钱包,1000 多了,就更美了!每一样工作都有她美丽的地方,我们要懂得从工作中体会这种美丽。”

“我5年前是天上人间的领班。3年前在作三个不同桑拿做过头牌。后来我不干了,一个月就3、5万块,没意思。就主动来做站街。我愿意做一个快乐的野鸡。哈哈哈哈。”

到了机场,我给她留了一张名片,说:“你有没有兴趣这个星期五,到我办公室,给微软的员工讲一讲你怎么当小姐的?你就当在床上,一个全套一小时,你讲多久,我就付你多少钱。给我电话。”

我迫不及待的在小姐家的卫生间里记录下他这堂生动的MBA课。

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